Editing the details of existing appointment does not create or update meetings in Zoom. When appointments are rescheduled or cancelled, Acuity will update your existing meetings in Zoom. When clients book appointments, Acuity will create new meetings in Zoom. From there, the client can join the Zoom meeting. When a client clicks this link, they’ll be taken to a page that shows them the most up-to-date meeting link information from Zoom. To ensure that each meeting link is accurate and secure, the %location% link may generate an Acuity link in appointment notifications and calendar invites, rather than a Zoom link. In addition to enhancing security, the changes allow Acuity to be more resilient to downtime or other errors from Zoom. Zoom recently made some changes to how they send information to Acuity, including security information like passwords. Select the appointment types you want Acuity to create virtual meetings for, and you're all set.
Pre-approval: You can pre-approve our Zoom integration in the Zoom Marketplace. To find a Zoom password and provide it to clients who need it (such as clients who want to enter your meeting ID, rather than follow a link, or if Zoom has added passwords to already-scheduled meetings), follow Zoom’s steps for editing a password, but instead of editing the password, copy it and send it out.
Once password protection is in place, the Zoom link provided by Acuity will work as a password and will open for your clients with no further steps needed. If you encounter problems, you can resolve them by following the steps below to enable passwords for your Zoom meetings. Recent updates by Zoom have led to some Acuity users having trouble with their Zoom links. Allowing clients to join before the host.A Zoom account can only be connected to one Acuity account. You can connect any non-free Zoom account with Acuity to automatically create virtual meetings for appointments that clients schedule through Acuity.
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